What is VOIP?

The VoIP (Voice Over IP) protocol allows you to make and receive phone calls through your broadband Internet connection using a standard touch-tone phone.

You make a call using VoIP by dialing a number on your phone, as you always have.

To receive a call using VoIP, simply pick up your phone when it rings, as you always have.

All VoIP calls are carried over the Internet until each call needs to be directed to a regular phone line. This allows you to save money on local, long distance, and international calls. When you sign up, you are also given a new phone number that others can use to call you on your new VoIP service (though you may also be able to transfer your old phone number to the VoIP service). You will then be able to keep this phone number, no matter where or how often you move.

VoIP provides the same quality as a traditional phone service, and you get more features for less money.

Substantial savings compared to traditional phone services

Regular local phone service is no longer needed

Ability to move anywhere and keep the same number

Detailed online tracking to monitor your account activity

Phone features not offered by traditional phone providers

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What is a broadband Internet connection?

Broadband Internet access is a service that provide very fast Internet access, sufficient to carry multiple data transmissions simultaneously. There are several types of broadband connections including:

• Cable modem
• DSL
• T-1
• Fractional T-1
• T-3

The voice quality of VoIP is dependent on the speed and quality of your internet connection. Most broadband Internet connections are fast enough to support Fusion VOIP service.

Need a broadband connection?

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Do I need a computer?

Do I need to have my computer turned on to talk on the phone?

No. The Fusion VOIP service works independently from your computer, so you do not need a computer. Additionally, your computer does not need to be turned on when using your Fusion VOIP service. You do need to have a broadband Internet connection.

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Do the people I call need a computer?

No. They only need a working phone. They will not even be aware you are calling using Fusion VOIP, though we hope that you let them know!

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Must I speak through the computer to use your service?

No. Fusion VOIP does not require a computer. You speak through an ordinary touch-tone telephone connected to a Fusion VOIP provided adapter.

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Which VoIP codecs are supported by Fusion VOIP?

Fusion VOIP currently supports the G711u codec. Fusion VOIP intends to support others in the future, including G726-32 at 32kbps and G729a at 8kbps.

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